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Frequently Asked Questions

Customer Support

Who do I contact if I have a question, comment, or concern about Dollar Tree?

If you have a question, comment, or concern about one of our retail store locations or information on our website, please visit our Contact Us page, select the applicable subject, and send us an email. Your email will be directed to someone who can answer your question(s).

If your question is about your online order, contact Dollar Tree Direct 24/7 Customer Order Support at 1-877-530-TREE (8733) or you can send us an email through the Contact Us page.

How can I buy Dollar Tree merchandise?

There are two ways to buy Dollar Tree merchandise:

  1. Shop in one of our bright and well lit, clean and well organized retail stores. We are a national company with thousands of stores conveniently located in shopping centers and malls in all 48 contiguous states — there is probably a Dollar Tree store near you! Use our Store Locator to find a store in your area.

  2. You can also conveniently shop online for larger quantities of the same great products you’d find in our stores. Whether you’re looking for supplies to run your business, items for a special event, giveaways for an organization, or supplies for a family birthday party, is a great way to stretch your dollars.

What kind of merchandise will I find at a Dollar Tree store?

Every Dollar Tree store is stocked with endless hidden treasures! We carry a broad, exciting mix of merchandise that includes many trusted national and regional brands. Some of the product departments you’ll find at Dollar Tree include housewares, glassware, dinnerware, cleaning supplies, candy, snacks, food, health and beauty, toys, gifts, gift bags and wrap, party supplies, stationery, craft supplies, teaching supplies, books, automotive products, pet supplies, seasonal goods and décor, and more. Everything you need for every day, every holiday, every occasion... and every single item is only $1 (or less)!

Can I order large quantities of products at my local Dollar Tree?

You cannot order large quantities of products in one of our retail store locations; however, you can order large quantities online through Dollar Tree Direct!

You can conveniently shop online with Dollar Tree Direct at for larger quantities of the same great products you’d find in our stores. Plus, shopping with us has never been easier! Simply place the items you want in your shopping cart and check out. We’ve upgraded our site to better suit your needs and you can now pay for your order securely online with Dollar Tree/Deals Gift Cards, American Express®, Visa®, MasterCard®, Discover®, PayPal™, and PayPal™ Credit!

Of course, our Customer Order Support Representatives are available to assist you 24/7, 365 days a year should you have any questions or need help with your order. We can also assist you with paying for your order with an electronic check.

24/7 Customer Order Support
1-877-530-TREE (8733)
Open 24/7, 365 days a year

Can you provide me with a list of stores in my area that have specific items I’m looking for?

Because of our ever-changing inventory and assortment, it is impossible for us to provide such a list. You will need to check individual stores for the availability of specific items. Please search our Store Locator to find stores in your area.

How can Dollar Tree continue to offer such quality items for only $1.00?

The answer is two-fold. First, our buyers work extremely hard to find the best bargains out there... period. Second, we have tremendous buying power at the dollar price-point. As the largest single-price-point company in the United States, we are constantly looking for great deals we can take advantage of. When we find a great value, we buy it... and we buy a TON of it! Then, we pass this savings on to you, our customers. We invite you to come check us out, compare our prices, and stretch your dollars by shopping with us.

What is Dollar Tree’s merchandise return policy?

So that we may continue to provide you extreme value for $1.00 when shopping at one of our retail stores, we reserve the right to limit quantities, do not offer refunds, and consider all sales final. We will gladly exchange any unopened item with the original receipt.

When shopping online at, all sales are final. However, if your order is incomplete, or your items arrived damaged, we will correct the problem. Simply call our 24/7 Customer Order Support at 1-877-530-TREE (8733) so we can determine the best way to resolve the matter.

Does Dollar Tree accept coupons?

Yes, we accept coupons in our stores. Please visit our Terms & Conditions page to view our In-Store Coupon Acceptance Policy.

I have a question about a purchase I made at one of your stores. Who can I contact?

For credit/debit card transaction inquiries, please call 1-800-876-8697, ext. 12790. For questions regarding returned checks, please contact TeleCheck® directly at 1-800-366-1048.

I have a question about my online order. Who can I contact?

If you have a question or concern about your online order, please call Dollar Tree Direct’s Customer Order Support:

24/7 Customer Order Support
1-877-530-TREE (8733)
Open 24/7, 365 days a year

How can I submit my organization's request for a charitable donation?

Organizations requesting a charitable donation/contribution MUST be tax exempt under section 501(c)(3) of the Internal Revenue Code. In addition, all requests MUST be submitted in writing. Please visit our Corporate Giving page for specific guidelines on how to submit a charitable donation request.

Does Dollar Tree offer franchising opportunities?

We do not offer franchising opportunities. All of our stores are operated from our Corporate Headquarters in Chesapeake, VA.

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