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Frequently Asked Questions

Shipping & Receiving Questions

What sort of shipping and/or handling fees are associated with my online order?

Handling fees may apply. If you are purchasing individual units of a product, a handling fee will be applied to each unit. There are no handling fees if you purchase products by the case.

If you’ve chosen to have your order shipped to a Dollar Tree or Deals store, there is no shipping fee. If you’ve chosen to have your order shipped directly to your home or business, a shipping fee applies. The shipping cost is based on the weight and size of your order, the number of boxes in you order, which Distribution Center your order is shipping from, and what address your order is shipping to.

What shipping options does DollarTree.com offer?

When you shop online, you can take advantage of FREE* shipping when you choose to have your order shipped to your local Dollar Tree or Deals store for pickup! It’s easy, convenient, and saves you money on shipping costs. Plus, your order will be shipped to the Dollar Tree or Deals store of your choice, normally within 7-10 business days (sometimes sooner)! Please visit our In-Store Pickup page for more details. *Some restrictions may apply. Not all items are eligible for in-store pickup.

You can also choose to have your order shipped directly to you (a shipping fee would apply). If chosen, your order will be shipped via UPS Ground. UPS Ground delivery usually takes 4-5 business days. Please note that there are restrictions on the type of merchandise we can ship via UPS. You can also choose express shipping via UPS Air to have your order expedited (higher shipping charges will apply), which usually takes 2-3 business days.

Can we use our own UPS account for shipping?

No. Dollar Tree can only use the UPS account we have.

What stores can I ship my DollarTree.com online order to for free?

You can ship your order to any of our Dollar Tree stores in the United States.We have more than 4,400 stores nationwide, so just choose the store most convenient for you to pick up your order. Use our Store Locator to find a store near you.

You can also choose to have your order shipped to any of our Deals stores. Deals is a Dollar Tree company with more than 190 stores located throughout the United States. Use our Store Locator to find a store near you.

Why is there a handling fee added to certain items?

If you are purchasing individual units of a product, a handling fee will be applied to each unit, with a maximum handling fee of $5.00 per order. This fee covers the expenses involved in processing, packing, and shipping your order. There are no handling fees if you purchase items by the case.

Can you ship my order to an APO/FPO military address or to a P.O. Box?

No, we do not currently ship to APO/FPO military addresses or to P.O. Boxes.

How long does shipping take for my DollarTree.com order?

Orders being shipped to a Dollar Tree or Deals store generally take 7-10 business days (sometimes less) depending on the store’s next delivery. Once you place your order, you will receive an Order Confirmation email that includes an estimated delivery date to the store.

If you’ve chosen to have your order shipped directly to your home or business, we use UPS Ground, which usually takes 4-5 business days. For a higher shipping charge, you could choose to have your order expedited via UPS Air, which usually takes 2-3 business days.

If I have chosen to ship my order for free to my local Dollar Tree or Deals store, do I need to contact the store and inform them of my order and pickup date?

No, the store receives an email notifying them when your online order is shipped to their store.

Will I receive a phone call from the store that my merchandise is in?

No, the merchandise will be available for pick-up once you receive your Order Receipt email confirming your order is at the store. For more information regarding order pick-up, please visit our In-Store Pickup page. Also, please note your local Dollar Treeor Deals store hours.