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Recall Frequently Asked Questions (FAQs)

Here are the some Frequently Asked Questions about product recalls.

I bought a product that I believe has been recalled at a dollar store but I am not sure which one.  Where has the product been sold?

Products subject to a recall by Dollar Tree would have only been offered at stores operated by Dollar Tree, which include Dollar Tree, Dollar Tree $1 STOP, Dollar Tree Market, Dollar Bill$, Dollar Express, Deals, Dollar Tree Deals, Greenbacks, Occasions, and Super Dollar Tree (“Dollar Tree Stores”).

How can I confirm if I have a recalled product?

You may examine the official recall notice found on our website and also at www.recalls.gov which will also have a picture of the product being recalled. If you have the original packaging, you can see if the number on the back matches what is in the official recall notice.

If I have a recalled product, what are my options?

You can return the product to any one of the Dollar Tree Stores for a refund or exchange. You do not need a receipt or original packaging.  You can locate the store nearest you by using our Store Locator.

I think I see a product that is on recall on your store shelves. What should I do?

Please inform the store manager who can check the product by scanning it in our system. Recalled products cannot be sold and those items have been locked at our scanning registers. It is also possible that what appears to be a recalled product is an enhanced version that was corrected by the manufacturer. The store manager should also be able to let you know if this is the case.

I noticed that a recall sign is no longer posted in your store. Does that mean the recall was withdrawn or that it is over?

No. A product is on recall indefinitely. You can always check the Consumer Product Safety Commission website, www.recalls.gov, for all products that have been recalled publicly.